Ireland (5-10 working days)
Flat Rate €5.50
UK (5-10 working days)
Flat Rate €8.00
Europe (5-10 working days)
Flat Rate €8.00
USA (5-10 working days)
Flat Rate €10.00
Canada (5-10 working days)
Flat Rate €10.00
All other areas not listed above
Flat Rate €10.00
Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided.
Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier actions which are beyond our control save as precluded by law. We will endeavour to deliver within 30 days of the contract being entered into. Please contact us at info@grangecraft.com as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the Carrier Company.
We will attempt to deliver your order to the delivery address stated on your order. Grange Craft will not be liable for any missing parcels should the delivery address have been entered incorrectly. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge.
If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at info@grangecraft.com. We require you to notify us within seven (7) days to ensure a prompt response from us. Please do not sign for any packages that are damaged or opened. We cannot accept any liability for goods which are damaged or sent in error unless you notify us pursuant to these terms and conditions.
International Orders
All international customers purchasing will have orders delivered duty unpaid (DDU) and will be charged for the items purchased and shipping costs only. Import duty or tax costs (where applicable) will be invoiced to you directly from the carrier or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion, as some countries have thresholds where no import taxes or duty fees will need to be paid.
If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for any additional customs charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.
Please note that we aim to dispatch all international orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Grange Craft is not responsible for any delays caused by destination customs clearance processes